Is Digital-Centric initiative the way forward for the Banking & Financial Services industry post COVID-19?

Date	May 7, 2020
Time	06:30 PM EDT
Cost	Free
Online

The world will not be the same after COVID-19. The banking industry, like others, is dealing with unprecedented challenges, some of them more successfully than others. The closure of physical branches, remote working of staff, overworked Customer Help desks and broken processes in back-office are some of the challenges banks are grappling with. While several Banks are putting in timely interventions, the unsure are weathering the storm which might prove very costly. Whichever might be the case, this pandemic is bound to create a new "Normal for Banking – Digital Centric". From Conversational Banking, Assisted Digital Channels, BOT Enabled back-offices – will the Banks and Customers get used to this new Normal?

In this chat our panelists will talk about
• Impact of COVID-19 on Banks and their customers
• Tactical interventions Banks are putting in place.
• Interventions which are here to stay beyond COVID-19 – creating a new Digital Centric Normal.

Join us for an interesting Fire-Side chat session between Karthik Sivaprakasam from i-exceed technologies and Ranjith Ranadheeran from ITC Infotech on May 7, 2020 to know more and discuss on these aspects.

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